Retailers can live or die on the quality of their technology. The majority of customers still buying products in stores, so for many retailers point of sale (POS) technology is a significant investment. In addition, more and more businesses are doing business through the internet. They need to ensure that their e-stores work across multiple browsers and multiple platforms to ensure they’re capturing as many customers as possible.
But increasingly, customers are choosing to buy through mobile devices. In fact, analyst firm Gartner predicts that by 2014, 12% of all e-commerce transactions will be made using smart phones and other mobile devices. As a result, quality assurance teams are expected to ensure that mobile applications can execute transactions quickly and reliably.
It’s not just customer-facing applications that are crucial in the retail industry, however. Retailers are constantly looking for ways to keep customers spending, particularly during variable economic conditions, which means customer relationship management (CRM) and business intelligence systems are becoming ever-more important.
If a business is to succeed in the highly competitive world of retail, testers and quality assurance professionals need to find faster, cheaper, and more accurate ways to make sure every applications is reliable and fit for purpose.
Software testing professionals working in the retail sector are under intense pressure to conduct tests efficiently, and get products to market as quickly as possible. But with tight budgets and a diverse range of solutions that need to be tested, this can be difficult with traditional tools for testing.
Just some of the challenges quality assurance teams encounter in retail include:
- POS systems based on proprietary systems.
- Difficulties around POS application migration and integration testing with newer enterprise applications.
- POS terminal user interfaces can make white-box testing a challenge.
- Cross-browser testing of online shopping portals is becoming essential, and manual testing needs to be time and cost intensive.
- Stress testing / load testing tools can judge performance, but not the user experience, which is equally important for customer-facing retail applications.
- Business intelligence and other enterprise applications are moving from text-based reports to more graphical display of results, increasing the importance of graphical user interface (GUI) test tools.
eggPlant is a unique visual test automation tool from TestPlant that meets all of the testing challenges of the retail sector. It enables professional testers of all ability levels to run multiple tests simultaneously, be it load testing, functional testing, or any other test.
eggPlant uses a black-box approach to testing – rather than analyzing the technical workings of an application, it compares images to spot discrepancies and errors. Not only is this approach extremely accurate, it’s also fast and automatic. As a result, there are significant productivity improvements in manual testing, saving costs and time across the entire testing cycle.
This approach to software testing also means eggPlant can test across any platform, device or operating system. This makes it ideal for mobile testing, functional testing, and browser testing, and ensuring the quality and reliability of e-stores and online portals. Because eggPlant analyses applications from a user’s perspective, it’s easier to deliver a positive customer experience too.